Im regretting switching over from comcast (even though they are just as bad) ...getting FiOS has been nothing but a huge headache.. see my previous posts about the whole experience HERE
To update you:
-when I signed up I was told that for the $42.99 premier pacakage I would get 3 set top boxes
my first bill came in and Im gettin charged $5 for each box!!
- My first bill showed up with packages I never ordered like a "movies and sports"
- to upgrade to an HD set top box I have to pay $25 for delivery charge or go to upper marlboro??!!
-everytime I call they either cant find my account by my phone number,or even Name! or transfer me to the wrong department, get put on hold forever, or just get dropped...
I have been on the phone for an hour either on hold or calling back..
I have been trying to make a payment my bill says $36.12 but w\ the credits..they told me it was $18.53, then I log online and it says $17.64 ..then the guy says how long have you had us? you shouldnt have a bill yet!!!!???? they have no sort of accounting information at all..
they keep asking me what my name is or phone number about 3 times
verizon fios = disapointment..